Terms & Conditions
FORM OF PAYMENT Personal Checks and Money Orders are accepted. We also accept Mastercard, Visa, & American Express for a 2% transaction fee. In order to speed the processing of deposits and final payments, please note the departure date on deposit and balance of payment checks. Every reservation must be accompanied by a signed application. Returned checks will incur a $50 service fee. In case of computer or human billing error, we reserve the right to re-invoice partici-pants with corrected billing.
PRICE GUARANTEE We can only guarantee prices when and if the trip is paid in full. Rates shown are based on double or twin occupan-cy and are as per each program’s inclusions show. All prices are shown in U.S. Dollars and are calculated on currency rates and fares in existence on April 22, 2010. Faith in Travel reserves the right to alter prices at any time prior to departure and without prior notice if circumstances so warrant. Any devaluation or revaluation of currencies may effect price.
NOT INCLUDED Items of a personal nature, such as telephone calls, mini bar, laundry, food, beverages or alcohol not included and not on regular d'hote menu (these extra items will be billed to you before leaving the hotel or restaurant); room service, optional activities, and laundry. Travel Insurance, Cancel For Any Reason Protection Plan, portage at airports, excess baggage fees and passport or visa fees. Airport taxes are NOT included in our tour packages unless indicated.
PASSPORTS, VISAS & TRAVEL DOCUMENTS
A valid US passport is required for travel for US citizens. If you do not have a valid passport please contact your closest passport office or see Passport Information. Passports must be valid at least 6 months after return date. For all other nationalities please consult the country of travel's consulate. When and if visa is required it is passenger’s responsibility to obtain one. Cancellations due to lack of appropriate travel documents will incur usual penalties.
FINAL DOCUMENTS Final documents are issued upon receipt of final payment only and within 3 weeks of departure. Documents are not guaranteed if final payment is not received on time. Upon receipt of your documents you are responsible to check your itinerary, spelling of your name, dates, times and other important information to insure their validity. Should your final documents have any errors it is the passenger’s responsibility to contact Faith in Travel immediately.
PARTICIPATION Faith in Travel and suppliers contracted for services reserve the right to refuse to accept or retain any person whose behavior is deemed likely to affect the smooth operations of a tour, or adversely affect the enjoyment or safety of other passengers. Faith in Travel and suppliers shall be under no liability to any such person for refund, compensation, repatriation or any other matters arising.
CANCELLATIONS AND REFUNDS Once a deposit or partial/full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received. In addition to a $50 per person administration fee, the following charges apply if a cancellation is made before departure (per person of total tour price): Deposit is lost in full after the deposit due date and all final payments are non-refundable after the final payment due date. Phone calls can not be used as a form of cancellation. It is the individual’s responsibility to confirm Faith in Travel cancellations regardless of their form. Refunds for payments made by credit card are subject to an additional 3.5% fee. No change of names or substitutions are permitted. No refund or cancellation fees will be waived due to death or sickness.
Travel Insured TRAVEL INSURANCE Faith in Travel strongly suggests the purchase of Traveler's Insurance. Travel Insured Insurance offers a waiver of pre-existing conditions if insurance is purchased at the time of deposit. Travel Insured Traveler's Insurance is available through Faith in Travel. Travel Insurance premiums are non-refundable. Details regarding insurance coverage is available at www.faithintravel.com. If you do not have Internet access Faith in Travel is happy to provide a copy of the description of coverage brochure provided by Travel Insured upon your request. We strongly recommend reviewing said website/brochure prior to the purchase of the insurance. Faith in Travel is not liable for the policies, decisions, procedures, etc. of any insurance company. It is the sole responsibility of the passenger to request a brochure, if Internet access is not possible, and review the insurance coverage. Policies and restrictions imposed by the insurance company are not limited to that which is stated in the brochure. Traveler's Insurance purchased through Faith in Travel will Only * cover the services, expenses, arrangements, arranged by Faith in Travel. For additional clarifications, restrictions, regulations, etc., please contact the insurance company directly. Upon purchasing the travelers Insurance you accept all Terms & Conditions as per Travel Insured.
AIR TRANSPORTATION Air transportation is in economy class on IATA-approved carriers. Fares are based on levels in effect at the time of printing and prices and schedules are subject to change without notice. All travel is subject to the airlines terms of carriage. Faith in Travel is not responsible for any cancellations, loss, delays, injury, illness, or expenses incurred due to actions made by the airlines. For any issues which arise in relation to airline service complaints and compensation should be addressed to the carrier.
AIRPORT TAXES, FEES & FUEL CHARGES Airport taxes (approx. $150) are NOT included in our tour packages unless other-wise indicated. Airport taxes are based on departure city and government fees which are subject to change until tickets are issued (airport taxes include Federal Inspection Fees for the U.S. Customs and Immigration; International Air Transportation Tax; Agricultural tax; security fees, and other airport related taxes). Airport taxes are collected at the time of final payment and paid to the airlines on your behalf at the time of ticketing. Please note that unless airline ticket has been paid for & issued, airport taxes are subject to change.
SEAT ASSIGNMENT Random seats are assigned for all group participants. If you would like to secure a specific seat, or sit with a travel companion please advise us of such request at the time of booking, we will make an effort to accommodate you, however we cannot guarantee. If you must have specific seat we recommend you to be at the airport at least three hours prior to departure and arrange the seat assignment with your airline's gate agent. Faith in Travel can never guarantee specific seats, which are at the discretion of the airline & are pending availability, subject to seat map changes
LAND ONLY Transfers are NOT included in Land Only costs. From time to time, a tour may be canceled due to non-materialization. If you chose to purchase a Land Only package and arrange your own domestic or international flight independently of us, be advised that Faith in Travel is not responsible for domestic or international flights or transfers of any kind. Booked or purchased items outside of Faith in Travel are sole responsibility of client.
TRANSFERS Our programs include group round-trip transfers. Pilgrims or passengers who did not purchase "all-inclusive tour" or who purchased land only package and are arriving or leaving independently must transfer at their own expense. Expenses incurred for transfers due to lateness of flights are at the expense of the passenger and may be claimed for reimbursement from the airlines. No smoking is allowed on motor coach.
HOTEL ACCOMMODATIONS Hotel accommodations are based on twin-bedded or double rooms. Faith in Travel reserves the right to substitute similar category hotels without prior notice. In some hotels triple accommodation is possible, however, no reduction in cost is available for triple rooms. A limited number of single rooms are also available at a supplemental rate.
PRIVATE ROOMS and SINGLE SUPPLEMENT A limited number of single rooms is available (on request basis only) at the supplement price. If passengers are traveling alone and wish to have Faith in Travel assign a roommate we will do our best, however, if we do not succeed in assigning a same sex roommate a single supplement fee will be applied.
MEALS Beverages are not included with dinners where not indicated. In case you chose not to have a meal, there is no refund for unused meals. Although we cannot guarantee, we will try and accommodate each special meal request on flights as well as at hotels. Please advise of such a request at the time of booking. We can not guarantee that special meal/diet requests can be met. BAGGAGE Each tour participant is permitted to bring one checked suitcase, one small carry on bag, and one personal item (i.e. purse, laptop case). In general, the airlines permit 1 checked bag. Please check with your specific airline to verify the size and weight allowances. Faith in Travel is not responsible for the loss of, theft of, delay, or damage to a participant's belongings.
RESPONSIBILITY CLAUSE Faith in Travel acts as a tour operator. The suppliers providing transportation, sightseeing arrangements and hotel accommodations for the tour program are independent contractors and are not agents or employees of Faith in Travel. All coupons, receipts and tickets issued are subject to the terms and conditions specified by suppliers. By utilizing the service of the suppliers, you agree that Faith in Travel will not be liable for any change in flight or itinerary schedule, strikes, delay, acts of governments, fires, riots, theft, pilferage, epidemics, quarantine, medical or customs regulations, accident, loss, injury, or damage to you or to those traveling with you in connection with any accommodations, transportation or any other services or resulting directly or indirectly from any occurrence or conditions beyond its control, including defects in vehicles, breakdown in equipment, thefts, delay or cancellation of or changes in itinerary for any act, omission, or event during the time you are on board the aircraft. Neither Faith in Travel and/or agents of the airlines concerned are to be held responsible for the late arrival of passengers at airports or hotels due to inclement weather, nor are they to be held liable for payment or any refund for transfers or unused hotel accommodations or meals occasioned by such late arrivals at the hotels holding rooms as confirmed itineraries. Passengers must bear all such losses or expenses. To guard against unforeseen health or other circumstances, we recommend you purchase our optional travel insurance. Faith in Travel is not responsible for circumstances beyond its control. In circumstances where trip cancellations resulting from the inability for trip to depart as scheduled, such as cancellations due to acts of war and/or terrorism, war, God, or nature takes place, Faith in Travel is not liable for restitution. Though every effort will be made to follow the itinerary, it should be considered as an indication of the tour, rather than a contract of places to be visited. Occasionally local religious holidays, national days, traffic conditions and other events may necessitate changes in the sequence of visits or the missing of certain visits. We will have daily mass and strive to be in places as indicated. However, sometimes this is not possible as the site may not be available for Mass or itinerary changes are forced upon us.
SPECIAL MEDICAL CONDITIONS You must report any disability requiring special attention to Faith in Travel at the time of registration for any tour. We make every effort to accommodate disabled passengers by reserving for them wheelchair assistance at airports and handicap accessible rooms where available, however, we cannot guarantee and are not responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Be aware that all of our tours operated outside the U.S. where the Americans with Disabilities Act is not applicable and facilities for disabled individuals are limited. Most transportation services, including the touring motor coaches, are not equipped with wheelchair ramps or lifts. We regret that we cannot provide individual assistance to any tour participant for walking, dining, while in their room, on flight, getting on and off motor coaches and other vehicles, or other personal needs. A qualified and physically able companion(s) must accompany travelers who need special assistance. It is the passenger's responsibility to arrange for such assistance prior to making their reservations. Motorized scooters are unsuitable and impossible to accommodate. Faith in Travel is not responsible for any medical condition that occurs prior, during or after the tour. Additionally, airlines are not able to guarantee or provide assistance for disabled travelers including special seating. Pregnancy, Breast-Feeding, and Travel Pregnant women considering international travel should be advised to evaluate the potential problems associated with international travel as well as the quality of medical care available at the destination and during transit. A pregnant woman is advised to travel with at least one companion; during her pregnancy, her level of comfort may be adversely affected by traveling.
YOUNG TRAVELERS Travelers who are less than 18 years old on the departure date must be accompanied by an adult. Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel including the dates of travel. We also suggest you contact the appropriate consulate and airlines because they may have additional requirements. For the purposes of Faith in Travel trips an infant is defined as anyone who is under the age of 24 months for the entire duration of their trip. A child is defined as any one between the ages of 24 months-11 years for the entire duration of their trip.
SAFETY Please be aware that during your participation on tours operated by Faith in Travel, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Faith in Travel does not have liability regarding provisions of medical care or the adequacy of any care that may be rendered. Faith in Travel is not responsible for compensation for cities/sites omitted from the itinerary due to circumstances beyond it's control.
PHYSICALITY OF OUR TOURS Please note that almost all destinations serviced by Faith in Travel require physical fitness and a lot of walking, sometimes up/or down the hills and at times very rough terrain. You may certainly stay behind for certain parts of the journey, however, it is suggested that before your departure one should begin preparing physically.
SERVICE INQUIRIES AFTER THE TRIP If upon returning from your trip, you wish to inquire about any services provided, please ensure that all correspondence is received within 45 days of the tour completion date. This will enable us to make a timely investigation.
TOUR CANCELLATION BY OPERATOR Be clearly advised that from time to time a tour departure may be cancelled due to lack of participation. In such case, the operator's sole responsibility is to provide a full refund. Faith in Travel is not responsible and does not assume responsibility for any additional costs or any fees relating to the issuance and /or cancellation of air tickets or other arrangements not made through Faith in Travel. Cancellations due to state travel advisories and/or state travel warnings, Acts of War, War, Terrorism, Acts of God, Natural Disaster or any other circumstance outside the control of Faith in Travel, are not the fault of Faith in Travel. Great effort will be made to accommodate traveler to another trip or to revise itinerary, however, cancellation for any of these reasons will not be eligible for refund.
PRINTING DISCLAIMER Faith in Travel is not responsible for typo-graphical or printer's errors including errors in trip cost. We reserve the right to re-invoice or correct billing at any time